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Shipping, Returns, Refunds & Cancellations

This page summarizes how shipping, returns, refunds and cancellations work. The agreement you accept governs your order: the Rental Agreement for catalog orders and the Rental Agreement for tool requests. If this page and your agreement differ, your agreement controls.

Shipping

  • We currently ship only to addresses in Florida.
  • In-stock tools usually ship within 1 business day after your order is approved. Tools we order for you ship when they arrive from our supplier.
  • We email tracking as soon as your order ships. Your rental starts when the carrier marks your package delivered.

Returns

  • Download your prepaid return label from your order page.
  • Pack the tools in the original box or equally protective packaging and hand the package to the carrier. A drop box doesn't count until the carrier scans it.
  • Your rental ends when the carrier first scans your return package. Your return-by date and time are in your order details.

Catalog orders: payment and refunds

  • Nothing is charged at checkout. We place a hold on your card for the deposits plus round-trip shipping.
  • After the tools come back and are inspected, we charge what you owe (rental fees, sales tax and round-trip shipping) and release the rest. Any damage is billed separately, with photos.
  • If your card's hold would expire before your order is settled, we charge the held amount and refund what you don't owe after inspection. Refunds usually appear within 5–10 business days.
  • You'll never pay more than the replacement price shown, plus tax and shipping.

Catalog orders: cancellations

To cancel, email or message us in chat. If we haven't ordered your tools from our supplier or shipped them yet, we'll cancel free of charge and release the hold. Once an order has shipped it can't be cancelled; you can return the tools early instead.

Tool requests

  • Your card is saved when you request. Nothing is charged unless we accept. We review requests on US business days, usually within 24 business hours.
  • You can cancel until we accept: email or message us in chat.
  • After the tool is returned and inspected, we refund the deposit minus rental fees, the sales tax on them and any damage, and we refund any unused shipping.

Payments

  • We accept Visa and Mastercard, credit or debit. We can't place a hold on a prepaid card.
  • All amounts are in US dollars. Charges appear on your card statement as TOOLBNB.

Contact

Toolbnb LLC · 429 Lenox Ave, Miami Beach, FL 33139, USA · ·